Early 2020, competence centre AppFoundry was contacted by bicycle leasing pioneer Cyclis. Despite using a comprehensive ERP/CRM package, the fast-growing scale-up encountered a number of limitations, specifically in terms of user experience. The existing all-in-one system, although customised to Cyclis’ specific needs, could no longer meet the growing customer-facing requirements. The increased complexity and customisation increased the workload and delayed time-to-market, hindering Cyclis’ growth opportunities.
The challenges AppFoundry faced:
- A complete redesign
- Development of a new comprehensive digital solution
- Deconnecting the front-end experience from the ERP system and redesigning the entire customer experience
- Secure and scalable integration with the existing ERP system
- Creating a stable base for future developments alongside the current ERP system
- Reducing time-to-market for new IT and marketing initiatives
Our solution
A seamless digital transformation of the existing customer-facing landscape into a customised and scalable solution. This included a series of workshops to define ideas, concepts and technical requirements:
- System redesign
- Implementation of a cloud-native Node.js middleware layer hosted on Microsoft Azure
- Development of three statically generated web applications based on React and Gatsby
- Mobile-first design
- Creating simulations and quotations
- Follow-up of the order process
- Insurance file management
- Access to all relevant data
- Consultation and approval of lease offers
- Contract overview
- Export of orders to Excel
- Management of lease agreements
- Order management and delivery
- Overview of all current contracts and maintenance history
- Insurance follow-up
- Minimisation of paperwork
Xploration
Cyclis needed a scalable, comprehensive digital solution to continue its growth.
Our solution
AppFoundry worken on a complete redesign of the website. In addition, they created an integration with the current ERP system.
Integration
- Implementation of a cloud-native Node.js middleware layer hosted on Microsoft Azure
- Development of three statically generated web applications based on React and Gatsby
Result
Our overall approach was particularly appreciated and, moreover, we exceeded Cyclis’ expectations. Despite the challenges at the time of Covid-19, the project could be completed almost entirely remotely, without significant impact. The first release was completed within seven months, just in time for further growth.
