A leading HVAC manufacturer, known for its heating, cooling and ventilation solutions, was looking for a way to improve their customers’ user experience. In a world where voice-controlled technology is gaining ground, they wanted to capitalise on this trend and offer their customers more convenience and control. To bring this vision to life, they worked with competence centre Cloudway to integrate voice commands directly into their app.
The challenge: responding to technology trends
The manufacturer already offered a mobile app that allowed customers to control their HVAC systems. With the rise of voice-controlled devices such as Google Home and Amazon Alexa, there was a clear demand for a more intuitive way to control these systems. The challenge lay in developing a solution that customers could easily use without requiring complex modifications to existing systems.
The solution: integrating voice commands without friction
Working with Cloudway, a solution was developed that integrated voice commands into the existing app and systems. By translating the technical machine commands already present in the app into speech, customers could immediately use this new functionality. This approach reduced complexity and ensured that customers did not need to make any modifications to their equipment. Within six months, the new functionality was rolled out.
The result: intuitive operation and satisfied customers
The manufacturer’s customers can now control their HVAC systems with simple voice commands via devices such as Google Home and Amazon Alexa. This innovation significantly improved ease of use and increased customer satisfaction. The project shows how combining existing systems with new technologies can have a major impact on the customer experience.
With this solution, the manufacturer underlines their commitment to innovation and improving their customers’ daily lives. Ready to take your systems to the next level too? We would love to brainstorm with you!
Xploration
A leading HVAC manufacturer was looking for a way to improve their customers’ user experience using voice-activated technology.
Our solution
To bring this vision to life, they worked with competence centre Cloudway to integrate voice commands directly into their app. By translating the technical machine commands already present in the app into speech, customers were able to use this new functionality immediately.
Integration
- Amazon Web Services
- Serverless (AWS Lambda, DynamoDB)
- Infrastructure a Code
- Amazon Alexa
- Google Home
Result
The manufacturer’s customers can now control their HVAC systems with simple voice commands via devices such as Google Home and Amazon Alexa.
